DISCLAIMER & LEGAL INFORMATION

This website is an advertisment for Legal Claim UK which is a solicitors referral agency. The information contained on this website is for educational purposes only and is not intended to be legal or medical advice which should only be obtained from a qualified professional. Do not use the information on this website as a substitute for professional advice and do not delay taking professional advice as a result of anything you have read on this website. Mere consideration of this website does not form any contractual or other relationships and the proprietors of this website disclaim all civil liability to the fullest extent allowed by law. We are not responsible for the actions of any independent solicitor to whom your claim is referred and a solicitor client relationship does not exist with that solicitor until you receive confirmation in writing direct from that solicitor.

HELPLINE 0845 409 8399

Referral Remuneration

All potential claimants are referred to a solicitor for free advice. In England & Wales they will be transferred to a law firm that has solicitors who are members of the Association of Personal Injury Lawyers (APIL) and who are members of the Law Society's Personal Injury Panel. To cover the costs of running this website and maintaining and administering a specialist panel of law firms we are paid �350.00 plus vat for each case referred to a firm of solicitors in England & Wales which results in a retainer. Similar, though not identical, arrangements apply for potential claimants in Scotland or Northern Ireland. In no case is the referral fee paid by the potential claimant but is paid by the solicitor who receives the referral. These arrangements do not apply in CICA cases.

HELPLINE 0845 409 8399

Data Protection & Privacy Policy

Legal Claim UK comply to the fullest extent with The Data Protection Act 1988 and we take our responsibilty regarding confidentiallity of your personal information seriously. We do not disclose your details to any third party except those handling your claim and we collect no personal information if you merely visit our site. We destroy all personal information held about you at the conclusion of your claim. We will correct any erronious information held about you at your request.

HELPLINE 0845 409 8399

Complaints Procedure

We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will contact you to provide either:-
- a final response which adequately addresses the complaint;
- a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
Within eight weeks of receiving a complaint we will contact you to provide either:-
- a final response which adequately addresses the complaint;
- a response which:
  - explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
  - informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
- Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
- If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-
- The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.